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Frequently Asked Questions...and Answers!
How do I know I can trust Crown Roofing?
- Our reputation proceeds us. We've been in business continually since 1902.
- Check out the Testimonials page of this site for comments from past customers.
- We'll gladly refer you to customers we've worked with.
- We are the Home Depot's largest roofing installation partner in western Canada.
- We encourage you to check us out with the Better Business Bureau.
What certifications do you have?
Why did The Home Depot refer me to you?
- The Home Depot uses trusted, tested partners for installation of all its products.
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Crown Roofing is proud to have passed Home Depot's stringent investigation and to be their roofing, siding, gutter, aluminum awning and railing installation partner for the Lower Mainland.
What's the process for getting a free quote?
- It starts with your phone call or email.
- We'll schedule a time when you are available on-site and one of our expertly trained estimators will meet you there.
- They will carefully measure and examine your roof to determine the best installation specifications for your home.
- The estimator will talk with you about your preferences, architectural wishes, colours and the overall look of the roof.
- They will honestly discuss your budget parameters and requirements.
- Once we have your estimate information ready, the estimator will schedule a time to present your quote and answer any questions. You will receive a written estimate, including a detailed list of what is required.
- There is no obligation to proceed, our advice and quotes are free.
Your price quote is higher than two other companies I called, why?
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"I read the small print of all the quotes, and found some to be contradictory--indeed, with one in particular, my "lifetime" guarantee would have been void the moment I signed their contract!"
Gary Fach |
- Make sure you are comparing apples to apples. Crown Roofing only works with top-quality products and processes.
- We install a complete roof system, not just shingles.
- Your new Crown roof is designed to last and will include all necessary features and products.
- All Crown installations include a 10-year labour guarantee and our strict installation standards ensure that you have a fully transferrable manufacturer's warranty.
What can I expect on the day(s) of installation?
- Expect us to show up when we promise.
- Expect our crew to be polite and professional.
- If you stay home throughout the project there will be noise and disruptions, that can't be avoided on a construction project. But we will do everything possible to minimize the inconvenience.
- Expect your home and property to be left in excellent condition. We completely clean up at the end of the job.
How long will installing my new roof take?
- That will depend on the complexity of the job. Your estimator will discuss this with you. Most residential roofs take 2-6 days.
Exactly WHO will be working on my home?
- The team working on your home will be well-trained professionals. They are fully equiped with all of the tools and safety equipment to do your job right. They work within Crown's promise of integrity, honesty and quality.
Do you install cedar "shake" shingle roofs?
- Crown does install wood shingles. However, speak with your Crown estimator, as there are an assortment of comparable products that may be better suited to your home.
What types of payment do you take?
- Crown accepts VISA, Mastercard, cheques and cash.
My roof has really bad leak, can you repair it straight away?
- We offer a 24 hour emergency call-out service. If we can gain access to your roof, there is adequate light and safe weather conditions for working in, then we will do our very best to make a repair immediately.
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"I was very impressed with my dealings with Crown Roofing from the time I received the estimate through to completion and receipt of the final bill. The work was done exactly as promised and the final bill was exactly as estimated! I would rate this as a first-class job".
Garry J.H. Boswell
Examples of recent Siding installations;
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